Our policy lasts 30 days only on manufacturing defects. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@prad4x4.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@prad4x4.com and send your item to No 82/1, 2nd Cross Rd, Peenya 1st Stage, Peenya, Bengaluru, KA, 560058, India.

  

Shipping

To return your product, you should mail your product to No 82/1, 2nd Cross Rd, Peenya 1st Stage, Peenya, Bengaluru, KA, 560058, India.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. But if it is a manufacturing defect case, Prad Automotive will not ask for shipping costs for the same order.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.